Thank you for shopping at BuySnap, an aggregator ecommerce website provided by Herostone Pvt Ltd. We strive to ensure your satisfaction with your purchases. This Refund and Returns Policy outlines our guidelines for refunds, returns, and exchanges. By using our website and making a purchase, you agree to the terms of this policy.
1. Refund Eligibility
We offer refunds for eligible products based on the following criteria:
– The product is defective, damaged, or not as described
– The product is unused, in its original packaging, and in a resalable condition
– The request for a refund is made within the specified timeframe mentioned below
2. Return and Refund Process
If you wish to return a product and request a refund, please follow these steps:
– Contact our customer support team at email@example.com within [number of days] days from the date of delivery.
– Provide your order details, including the order number and the reason for the return.
– Our customer support team will guide you through the return process and provide you with the necessary instructions.
– Please ensure that the product is securely packaged and returned in its original condition, including all accessories and documentation.
– Once we receive the returned product and verify its condition, we will process your refund.
3. Refund Options
Depending on the circumstances, we may offer the following refund options:
– Refund to the original payment method: If you made the purchase using a credit card, debit card, or other online payment method, we will refund the amount to the same payment method used for the purchase.
– Store credit: In some cases, we may offer a refund in the form of store credit that can be used for future purchases on our website.
4. Non-Refundable Items
Certain items are not eligible for refunds, including:
– Perishable goods, such as food, beverages, or items with expiration dates.
– Personal care products, including cosmetics, skincare, and hygiene products, for health and safety reasons.
– Digital products, such as software licenses or downloadable content, once they have been accessed or downloaded.
– Customized or personalized products that are made to order.
5. Return Shipping Costs
If you are eligible for a refund, you will be responsible for the cost of return shipping, unless the return is due to our error or a defective or damaged product. We recommend using a trackable shipping method to ensure that the returned product reaches us safely.
6. Exchange Policy
If you wish to exchange a product for a different variant, size, or color, please contact our customer support team. Exchanges are subject to product availability. If the requested product is not available, we will assist you in processing a return and refund as per our refund policy.
7. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. We may request photos or other evidence to assess the issue. Once we verify the damage or defect, we will provide instructions for returning the product and offer a replacement or refund, as per your preference.
8. Changes to this Policy
We reserve the right to modify or update this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. It is your responsibility to review the policy periodically.
9. Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy or need assistance with a refund or return, please contact our customer support team at firstname.lastname@example.org. We are here to help you.